Partner Support (Jet Express - NAV)

This section provides details on the support that is offered with Jet Express.

Partner Support (Jet Express - NAV)

Postby sjl4782 » Fri Dec 14, 2012 2:43 pm

Microsoft Dynamics NAV partners are encouraged, but not required to provide support for their end users. Partners will have access to all end user level services and resources and will in addition, have access to the following:

Jet Reports Support Site
Partners will also be provided access to the Jet Reports Support site https://jetsupport.jetreports.com. This contains access to create support tickets. If you are a Microsoft Dynamics NAV partner and don't have access to the Jet Reports Support site, please contact your local Jet Reports representative. A listing of our global contacts is available at https://www.jetreports.com/contact-us/

Partners can also contact Jet Reports Technical Support via email (support@jetreports.com) or phone (503.608.3645).

Support tickets can be submitted 24 hours a day 7 days a week. A technical support representative will be monitoring this site Monday to Friday, 7 AM to 4 PM Pacific Time, except on holidays. We will attempt to answer your support ticket within 24 hours of receiving it. If the support ticket was submitted during after hours, you will hear from us the next business day. We guarantee a response within 48 hours and where possible, will attempt to respond in the partner’s native tongue. If our support staff needs to use a translation engine to provide this service, we will respond in both English and the language of choice for the partner.

Jet Reports Express Partner Portal
Partners will have access to partner resources from the Jet Reports Express resources site. This will include support contact information and other partner level resources.

Partner Requirements
Partners must be Microsoft Dynamics NAV partners and must provide enough contact information so that we can respond if needed. They also need to agree to a fair use policy that prohibits them from actively soliciting business or blatantly advertising on the forums.
sjl4782
 
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