End User Support (Jet Express - NAV)

This section provides details on the support that is offered with Jet Express.

End User Support (Jet Express - NAV)

Postby sjl4782 » Fri Dec 21, 2012 4:11 pm

Jet Express for Microsoft Dynamics NAV is a collaboration between Microsoft and Jet Reports to provide Microsoft Dynamics® NAV customers additional value through improved ad-hoc Reporting and Analysis in Microsoft Excel®. It is available at no charge for Microsoft Dynamics NAV 2009 and 2013-2017 customers who are on BL or Perpetual pricing plans.

The Jet Express community site is the primary venue for end user support for Jet Express (NAV). It is a community based question and answer forum that encourages users to ask and answer questions. This site is dedicated to Jet Express - if you are a Jet Reports customer who is using Jet Professional or Jet Enterprise, please visit our support site at https://jetsupport.jetreports.com

On the Jet Express community site questions are raised and primarily answered by the user community. The support staff will attempt to let the community support itself, but if technical support questions are not answered within 48 hours, a member of the support staff will respond.
Some topics that are considered to be technical support issues are:
• Questions about software compatibility and hardware requirements
• Issues regarding Jet Report installation and configuration
• Jet Report error messages
• Jet Functions returning #VALUE errors

The Jet Express community site also includes Frequently Asked Questions (FAQs).

Jet Express Resource Page
Product Downloads, tutorial videos, help topics, free reports and dashboards are available on the Jet Express (NAV) Resource page at http://jetexpress.jetreports.com/

Product Roadmap
Jet Reports is committed to maintaining compatibility between Jet Express and Microsoft Dynamics NAV. As Microsoft adds new features to NAV, Jet Reports will update Jet Express to ensure product compatibility.

Mainstream support end date
Mainstream support for Jet Express will continue through 10/1/2018 or one year after the RTM of Microsoft Dynamics NAV 2015 (whichever is later).
sjl4782
 
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